Viewing Topic "Customer Feedback Forum"

2 Item(s)     Sort:  Newest Oldest

per page
This is the best place to talk about Feedback for TeeFury. Also, if you have any questions about the brand or what's happening in the future, this is the place to post them! We check this forum very frequently and know that a lot of people have Customer Service questions. That being said, here are some quick tips that can help in answering some very common questions:


PAGE LAST UPDATED: 10/20th 09:15am PST 
NOTE: Once a ticket is submitted, PLEASE make sure to check, and respond to the ticket through our site. Direct E-mail responses are NOT received.

Here's our currently most asked customer questions and answers:

Q: When is my order going to ship?

Daily tees ship within 3-7 business days (does not include weekends or holidays) of the original purchase date. If the order includes a gallery tee, your order can take longer to ship because gallery tees can become back ordered.

Q: How do I know if my shirt will fit?

A: Before you order you should always check our sizing chart to make sure our shirts will fit you. We have noticed that our women's shirts tend to run on the small side so ordering a size up might be best. Check out our size chart here.

Q: No seriously, Where IS MY SHIRT?

A: If you have your order number, AND your email address you can check the status of your order through the site at the bottom of the page under "Track my order". If you're still having issues with the delivery of the package please contact us through our contact page (here).

Q: When should I send a ticket about a problem?

A: If it's been MORE than 7 business days since your order was placed OR if you received an incorrect or damaged product then please send create a ticket. Sending a ticket too early can slow down the whole process and most questions are resolved before a customer service rep even sees them. Also, sending us a direct email doesn't always come through properly. The best way to get in touch with us is by our ticket system through our Contact Us page.

Currently answering tickets from October 14th - October 17th. Our current turn around for tickets is about 4 business days (not including weekends & holidays). Please keep in mind that creating duplicate tickets will slow down the process further. We are very sorry for the inconvenience and appreciate your patience.

I've been waiting for my items for two weeks. When I checked yesterday, it said my items were' on hold'. What does that mean? When will I get my items?

-TeeFury Staff

I'm so sorry about the confusion. The on hold status means that your order had an item that needs to be printed and is not yet at our facility (back ordered). Once we receive our next shipment for that design, we will be sending out your order. 

 Since there's been a delay (past the 3-7 business days of printing/ processing) I've gone ahead and issued a shipping fee refund to your PayPal for the inconvenience. I'm so sorry about this and we'll have the order shipped out as soon as we can.