Forum

Viewing Topic "Customer Feedback Forum"

Items 1 to 5 of 60 total     Sort:  Newest Oldest

per page
Page:
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
This is the best place to talk about Feedback for TeeFury. Also, if you have any questions about the brand or what's happening in the future, this is the place to post them! We check this forum very frequently and know that a lot of people have Customer Service questions. That being said, here are some quick tips that can help in answering some very common questions:

 

PAGE LAST UPDATED: 9/18 2:45pm PST 
NOTE: Once a ticket is submitted, PLEASE make sure to check, and respond to the ticket through our site. Direct E-mail responses are NOT received.

Here's our currently most asked customer questions and answers:

Q: When is my order going to ship?


A:
Daily tees ship within 3-7 business days (does not include weekends or holidays) of the original purchase date. If the order includes a gallery tee, your order can take longer to ship because gallery tees can become back ordered.
We're currently shipping:
DAILY TEES: September 9th -10th
GALLERY TEES From: September 12th (some gallery tee's may be back ordered and slightly delayed)
MISC: September 11th

Q: How do I know if my shirt will fit?

A: Before you order you should always check our sizing chart to make sure our shirts will fit you. We have noticed that our women's shirts tend to run on the small side so ordering a size up might be best. Check out our size chart here.

Q: No seriously, Where IS MY SHIRT?

A: If you have your order number, AND your email address you can check the status of your order through the site at the bottom of the page under "Track my order". If you're still having issues with the delivery of the package please contact us through our contact page (here).
 

Q: When should I send a ticket about a problem?

A: If it's been MORE than 7 business days since your order was placed OR if you received an incorrect or damaged product then please send create a ticket. Sending a ticket too early can slow down the whole process and most questions are resolved before a customer service rep even sees them. Also, sending us a direct email doesn't always come through properly. The best way to get in touch with us is by our ticket system through our Contact Us page.

Q: What happens if I contacted you about editing my order, but now it's shipped without the change?

A: Whenever we're backed up with our responses, we understand that there's time sensitive emails that are not being reached in time. However, if an email was sent the day an order was placed we will either provide a replacement or issue a refund (depending on availability).

Q: Why does my tracking number not work in my shipping confirmation email?

A: It's possible that the status of your order was changed prematurely to shipped when it has yet to leave our facility. The tracking number received is correct however, will not update until the order has actually been shipped. We are working on getting this issue corrected as quickly as possible.

Q: What's up with all of the glitches on the site?

A: If part of the site is down/ not working/ receiving an error try closing out your browser and re-opening the site. We also suggest to trying to use the site through a different browser (if possible). After all that, if the site is still acting like a gremlin, it most likely will be back up within 30 minutes.

Currently answering tickets from September 6th - September 8th. Our current turn around for tickets is about 9 business days (not including weekends & holidays). Please keep in mind that creating duplicate tickets will slow down the process further. We are very sorry for the inconvenience and appreciate your patience.

I placed an order back in June. I've sent you two emails and you have yet to respond to either. I ordered 4 shirts. I would really like to know what is going on with my order. If you can provide me answers I will stop ordering from this site and will request a refund, but I would really like the shirts. The artwork was incredible. Please respond.

1403294972_teamteevil.jpg- TeeFury Staff

We're so sorry for the delay! We're seeing that a rep got in touch with you on July 10th letting you know that the order is currently in transit to you. Since the order was delayed, they went ahead and refunded your shipping costs.

If you run into any further issues or just have a question, feel free to contact the service rep that was helping you through the same email thread. They've tagged the email for themselves so they'll be able to help you much faster.
Shirt's been "processing" for 15 days now. Said estimated shipping date was back on the 3rd. I emailed you guys, but of course got no response back. I know it's just a t-shirt, but jesus, the very least you can do is to be real with me on when I'm suppose to receive it.

Order #: 602990504

1403294972_teamteevil.jpg- TeeFury Staff

We're so sorry about the delay. As mentioned above we are unfortunately extremely backed up at the moment but we're doing everything in our power to resolve every issue.

Luckily, your order was shipped out yesterday morning (July 10th) but we understand the confusion since a shipping confirmation email never went out to you. One of our reps has gotten in touch with you and has provided the tracking number which should update today or tomorrow at the latest. She's also gone ahead and issued a shipping fee refund for the delay in the order.
Did you guys change your sizing? I just ordered a Large shirt a few weeks ago and it's WAY bigger than some other Large shirts I've ordered (some older some not so old). All of my shirts are always washed cold and air dryer


Here is the newest L (bottom) under another recent L (top)
http://i.imgur.com/Uqu4vHZ.jpg


I was actually sent an XL instead of a L in this last order so before I shipped it out, for curiosity, I compared the new XL (bottom) to an old XL (top)
http://imgur.com/xoOaN4i


Here's the newest L (top) and XL (bottom) for comparison. There's not a lot of difference
http://imgur.com/pCGgfxW


Just curious as to the switch...

1403294972_teamteevil.jpg- TeeFury Staff

We're so sorry about the hassle with this. We've never changed our men's sizes so we're a bit confused as to what's going on as well. We absolutly want to get to the bottom of this so you can have some tee's that fit you nice and comfy.

One of our reps that's been helping you just sent you a response. We apologize to ask for some photo's of some measurements but we only need them to find out what tee's (the old or new) are incorrect. Sometimes the originals are the ones that were mis-tagged and we want to see if that's the case here. The rep will be taking working with you and do everything in her power to get this resolved.
I ordered the Eye Heart Cthulhu shirt as a present for someone on July 3rd, and immediately realized I'd ordered the wrong size. I emailed right away to try to change the size. I haven't gotten any responses, and now I have a confirmation that the wrong size shirt has been shipped. Is there anything I can do to get the right size?

1403294972_teamteevil.jpg- TeeFury Staff

We're so sorry about this. Since we're so backed up we understand that there's some time sensitive emails (such as this) that are going unanswered in time. However, if an email was sent the day an order was placed we will either provide a replacement or issue a refund (depending on availability). One of our reps will be getting in touch with you ASAP.