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This is the best place to talk about Feedback for TeeFury. Also, if you have any questions about the brand or what's happening in the future, this is the place to post them! We check this forum very frequently and know that a lot of people have Customer Service questions. That being said, here are some quick tips that can help in answering some very common questions:

 

PAGE LAST UPDATED: 1/29 7:00am PST 
NOTE: Once a ticket is submitted, PLEASE make sure to check, and respond to the ticket through our site. Direct E-mail responses are NOT received.

Here's our currently most asked customer questions and answers:

Q: When is my order going to ship?


A:
Daily tees ship within 3-7 business days (does not include weekends or holidays) of the original purchase date. If the order includes a gallery tee, your order can take longer to ship because gallery tees can become back ordered.

Q: How do I know if my shirt will fit?

A: Before you order you should always check our sizing chart to make sure our shirts will fit you. We have noticed that our women's shirts tend to run on the small side so ordering a size up might be best. Check out our size chart here.

Q: No seriously, Where IS MY SHIRT?

A: If you have your order number, AND your email address you can check the status of your order through the site at the bottom of the page under "Track my order". If you're still having issues with the delivery of the package please contact us through our contact page (here).
 

Q: When should I send a ticket about a problem?

A: If it's been MORE than 7 business days since your order was placed OR if you received an incorrect or damaged product then please create a ticket. Sending a ticket too early can slow down the whole process and most questions are resolved before a customer service rep even sees them. Also, sending us a direct email doesn't always come through properly. The best way to get in touch with us is by our ticket system through our Contact Us page.

Currently answering tickets from January 26th - January 28th. Our current turn around for tickets is 2-3 business days (not including weekends & holidays). Please keep in mind that creating duplicate tickets will slow down the process further. We are very sorry for the inconvenience and appreciate your patience.

I've been waiting for my items for two weeks. When I checked yesterday, it said my items were' on hold'. What does that mean? When will I get my items?

-TeeFury Staff

I'm so sorry about the confusion. The on hold status means that your order had an item that needs to be printed and is not yet at our facility (back ordered). Once we receive our next shipment for that design, we will be sending out your order. 

 Since there's been a delay (past the 3-7 business days of printing/ processing) I've gone ahead and issued a shipping fee refund to your PayPal for the inconvenience. I'm so sorry about this and we'll have the order shipped out as soon as we can. 

Dear TeeFury,

 

I place my order Oct 20th and when I checked it a few days ago it was being completed, but now it's on hold! I searched the forums for answers. It is because I ordered two shirts at once that it takes longer to ship out? Is it possible to know how long it will take before it's ready to ship?

Thank you very much in advance!

 

Hello there! 

We would love to help you with this issue. Have you submitted a ticket about this? If you haven't, please do so. You should receive a reply very soon. 

-TeeFury Staff

Really uncertain why it is taking 9 days to get back to me on a customer service ticket.  Waiting on you guys to RE FIX a problem you supposedly fixed already....  Is your lack of promptness in communication going to lose my business?

 

 

Hi Adam! 

Thanks for getting in touch with us. I only see one ticket open for you and it looks like a Customer Service Rep replied on September 24th. Is there something specific that you are needing help with? We would be happy to assist you. 

Sincerely,

TeeFury Staff