We check this forum very frequently and know that a lot of people have Customer Service questions. That being said, here are some quick tips that can help in answering some very common questions:
Here are our 7 currently most asked customer questions and answers:
Q: When is my order going to ship?
A: Daily tees ship within 3-7 business days of the original purchase date. If the order includes a gallery tee, your order can take longer to ship because gallery tees can become back ordered.
Q: How do I know if my shirt will fit?
A: Before you order you should always check our sizing chart to make sure our shirts will fit you. We have noticed that our women's shirts tend to run on the small side so ordering a size up might be best. Check the Sizing Chart here!
Q: No Seriously, Where IS MY SHIRT?
A: If you have your order number AND your email address you can check the status of your order right here!
Q: When Should I Email About A Problem?
A: If it's been MORE than 7 business days since your order was placed OR if you received an incorrect or damaged product then please email us. Sending emails too early can slow down the whole process and most questions are resolved before a customer service rep even sees them.
Q: Why is Customs charging me for more tee's than I actually bought?
A: Although we have no control over any countries import tax or customs laws, we're currently working with our international shipping representative to fix the problem either with UPS and/or Customs. Please IMMEDIATELY contact [email protected] with your order number, a photo of your shipping label, and the header "Incorrect Customs Charge".
Q: What happens if I contacted you about editing my order the day I placed it, but now it's shipped without the change?
A: Since we're so backed up we understand that there's some time sensitive emails that are going unanswered in time. However, if an email was sent the day an order was placed we will either provide a replacement or issue a refund (depending on availability).
Q: Where's my "Evolution" design replacement?
A: We're currently in the process of working with our printers to make sure any "Evolution" replacements are printed correctly and to a high standard. We appreciate your patience while we correct this issue. If you have any questions please contact us through [email protected]
Please allow at least 3 Business Days to hear a response. We are very sorry for the inconvenience.